Shipping Policy

At Maggie's Tanks, we want your shopping experience to be as smooth and hassle-free as possible. Here's how we process orders, manage deliveries, and help with any questions along the way.

Order processing time

Orders are processed within 2 to 5 business days, excluding weekends and public holidays. You'll receive a confirmation email once your order is placed, and another once it's dispatched, including your tracking details.

Shipping rates & delivery estimates

Shipping costs are calculated and displayed at checkout. Once dispatched, orders typically arrive within 7 business days, though delivery times can vary depending on your location and the shipping method selected. We always aim to get your order to you as quickly as possible.

Shipping delays

While we make every effort to deliver within the estimated timeframe, delays can occasionally happen due to circumstances beyond our control. If your order is significantly delayed, we'll let you know as soon as we can.

Tracking your order

Once your order has been dispatched, you'll receive a tracking number by email so you can follow your parcel's journey here.

If your tracking shows delivered but the parcel isn't with you, it's worth checking around first, by the door, with neighbors, or wherever your carrier usually leaves things. Parcels are sometimes marked delivered a little before they actually arrive.

If it still hasn't arrived after 48 hours, email us at info@maggies-tanks.com and we'll work with the carrier to track it down.

If tracking confirms delivery to the correct address but the parcel has gone missing, please report it to the carrier and your local police. Unfortunately we can't take responsibility for theft after a confirmed delivery.

Wrong address entered

Please double-check your shipping address at checkout, as you're responsible for entering it correctly. If you spot a mistake, email us before your order ships and we'll do our best to update it. Once an order has shipped, we can't change the delivery address.

If a parcel comes back to us because of an incorrect address, we'll reship it to the corrected address free of charge once. After a second failed delivery, any further shipping costs are the customer's responsibility